Sidra Aulakh

Law Graduate & Compliance-Focused Operations Professional

Sunderland, UK.

About

Versatile and highly organized Law graduate with practical legal clinic experience providing supervised pro bono advice on live cases, combined with extensive professional experience in operations management, project coordination, and compliance supervision within high-regulation environments. Adept at documentation control, stakeholder communication, and regulatory adherence, with a strong understanding of legal principles and case management. Seeking opportunities in Human Resources, Legal Support, Compliance, or Government/Public Sector roles where analytical, organizational, and governance skills can drive organizational effectiveness and ensure regulatory integrity.

Work

HVAC Contractor – Olympic Broadcasting Station

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Project Coordinator – Broadcast Infrastructure (Olympics Project)

Sunderland, England, UK

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Summary

Coordinated subcontractors for HVAC installation within a high-security Olympic broadcasting environment, ensuring rigorous compliance and seamless communication.

Highlights

Managed comprehensive compliance documentation, permits, and contractor paperwork, achieving 100% adherence to regulatory and project standards in a high-security setting.

Acted as the primary communication liaison between engineering teams and site management, facilitating efficient information flow and conflict resolution.

Monitored Health & Safety adherence on site, leveraging Italian Health & Safety Certification to ensure safe operational standards and prevent incidents.

Supported Building Management Systems (BMS) monitoring and maintenance of evacuation systems, contributing to critical infrastructure reliability and safety protocols.

Ocado

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Hub Advisor – Customer & Operations Support

Sunderland, England, UK

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Summary

Managed customer inquiries, social media cases, and product support, ensuring high standards of service and efficient resolution of complex issues.

Highlights

Processed a high volume of insurance claims and service complaints, resolving escalated disputes to maintain customer satisfaction and brand reputation.

Coordinated effectively between customers, delivery drivers, and distribution depots, streamlining logistics and improving service delivery times.

Conducted personal shopping operations within time-sensitive logistics frameworks, consistently meeting tight deadlines and operational targets.

Utilized the ORLO system for comprehensive case management and communication tracking, enhancing efficiency in customer interactions and data handling.

Maintained GDPR-compliant data handling standards across all operations, safeguarding sensitive customer information and ensuring regulatory adherence.

My Delhi

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Hospitality Manager

Sunderland, England, UK

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Summary

Led comprehensive team operations, including recruitment, staff supervision, and operational compliance, ensuring high standards of service and efficient resource management.

Highlights

Managed staff supervision and operational compliance, overseeing rotas, payroll coordination, and performance, contributing to a cohesive and high-performing team.

Handled all customer escalations and incident documentation, effectively resolving disputes and mitigating risks to operational continuity.

Ensured strict adherence to health & safety regulations and workplace standards, maintaining a safe and compliant environment for both staff and customers.

Oversaw operational budgets and reporting, contributing to financial accountability and efficient resource allocation.

Volunteer

Student Advisor (Pro Bono Casework)

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University of Sunderland (Legal Clinic)

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Provided supervised legal advice on live cases under qualified solicitor oversight, gaining practical experience in legal research and client advocacy.

Highlights

Conducted comprehensive legal research and case analysis, developing strong analytical skills for real-world legal disputes.

Drafted client letters and advisory documents, ensuring clear and accurate communication of legal guidance.

Interviewed clients and gathered factual evidence, building foundational skills in client interaction and evidence collection.

Maintained confidential client records in strict accordance with professional standards, demonstrating commitment to ethical practice and data protection.

Placement Year – Social & Recruitment Division

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University of Sunderland (Law Society)

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Supported recruitment initiatives and student engagement activities, coordinating events and liaising with faculty and legal professionals.

Highlights

Coordinated professional networking sessions and events, enhancing opportunities for student engagement with the legal community.

Assisted the Head of Law Department with administrative and organizational tasks, contributing to departmental efficiency.

Maintained meticulous documentation and communication records, ensuring accurate information flow within the Law Society.

Liaised effectively between students, faculty, and external legal professionals, fostering strong relationships and collaborative environments.

Education

University of Sunderland

Sunderland, England, UK
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Bachelor of Laws (LLB) Law

Courses

Clinic Law (Live Casework)

Contract Law

Employment Law

Public Law

Tort Law

Legal Research & Writing

Languages

English

Certificates

Italian Health & Safety Certification (Site Supervision)

Not Specified

Skills

Legal & Compliance

Legal Research, Case Analysis, Regulatory Compliance, Policy & Procedure Application, Documentation Control, GDPR Compliance, Confidential Information Handling, Employment Law, Contract Law, Public Law, Tort Law.

Operations & Project Management

Project Coordination, Stakeholder Liaison, Contractor Management, Operational Governance, Risk Monitoring, Health & Safety Supervision, BMS Monitoring, Evacuation System Maintenance, Logistics Coordination.

Customer & Case Management

Customer Advisory Services, Insurance Claims Processing, Conflict Resolution, Dispute Resolution, Case Handling, CRM Systems (ORLO System), Cross-Department Coordination.

Administrative & Technical

Documentation & Records Management, Administrative Oversight, Microsoft Office Suite, Data Systems, Filing Systems, Compliance Tracking Tools, Payroll Coordination.